Achieving Operational Improvement Through Cultural Change
Georgia Hospital Association (GHA) Webinar, Course T4052
Date: Thursday, June 22, 2017
Time: 10:30 to 11:30 a.m. EDT
Featured Faculty
Raymond A. Snead., Jr., D.Sc., FHFMA, FACHE
Vice Chairman, Practical Governance Group
Interim Executive and Financial Consultant
Course Curriculum
Peter Drucker said, “Culture eats strategy for lunch.” Healthcare executives tend to be problem oriented. We go after problems as fast as we can, only to become frustrated. Why? Not only do issues not go away, they frequently increase in number and difficulty. Unfortunately, well‐meaning, hard‐working leaders fail to realize these issues are not really the problem; they are symptoms of a dysfunctional or toxic culture.
Join us as we focus on helping executives recognize and diagnose the impact culture has on efforts. Attendees will understand the influence of culture and learn practical strategies for addressing cultural resistance to efforts aimed at organizational improvement.
The goal of this course is to provide practicing leaders practical tools to influence positive cultural change in their organizations. The teaching methodology includes a lecture, discussion and bibliography.
Learning Objectives
At the conclusion of this session, participants will be able to:
- Discuss the power of culture in an organization.
- Describe how to assess culture.
- Identify practical strategies to navigate within with given cultures.
Target Audience
Operational managers, CEOs, board members of healthcare organizations and others interested in operational improvement at the executive level
Faculty
Raymond A. Snead, Jr., D.Sc., FHFMA, FACHE, offers more than 40 years of experience. He has served as interim executive and interim CFO in a variety of healthcare‐related enterprises and healthcare organizations, where he also consulted. His doctorate in healthcare administration dissertation, “The contribution of interim executives to the healthcare industry,” was the first ‐‐ and remains the only ‐‐ research of its type in the healthcare industry. Ray has also specialized in healthcare financial management. Areas of concentration include hospital administration, healthcare capital finance, strategic financial planning, revenue cycle, managed care, healthcare transactions, business development, negotiating and networking. Ray has no real or perceived conflicts of interest that relate to this presentation.
Registration
For this course, there is a site fee of $195 for GHA members and $390 for nonmembers. Please register as early as possible to ensure timely delivery of instructional materials. Register by contacting Bess Zappa at 770.249.4542 or bzappa@gha.org by June 19, 2017, or contact your education coordinator for registration and further information. Note: The fee is for one phone line with unlimited participants. For each additional line/connection, there is a charge of $195 for GHA members and $390 for nonmembers.